Tidio Reviews

Summary: I liked how Tidio enables AI-based support representatives to help customers. It can be deployed on websites and social media Instagram and FB Messenger. Overall, I highly suggest Tidio if you want an AI-based support channel that can create tickets and responds to problems.

Positive: Tidio can be implemented on multi-channels. FB messenger, Instagram and websites.
Can generate tickets using its chatbot.
The user interface is appealing and incredibly easy to use in my opinion.
Create a profile after every conversation.

Negative: Never faced any major issues while using the Tidio tool.

Summary: Tidio is must to have tool for every small and mid-size business. It helps us to increase conversion rates and build better relationships with customers with negligible manpower. I highly recommend this platform.

Positive: From day one we started recognizing the benefits of this product. It helped my team to increase the sales graph. The deployment process was smooth and after-sales support was great. It can also be customized according to campaign and website designs.

Negative: Till now I haven't experienced any downside about Tidio.

Summary: I absolutely recommend Tidio for BigCommerce if you want to get connect with potential customers with no hassle.

Positive: The Tidio app for BigCommerce is very easy to install and the design of the chat windows is beautiful. In case you have a question, support is always there to guide you step by step on how to resolve any issue.

Negative: I have no issues with this app while working on BigCommerce.

Summary: Tidio is an easy to use platform that makes giving support easy for teams of one, or teams one hundred! It's affordable, easy to use, and makes you look super professional.

Positive: I love that Tidio has a free plan because it's a great affordable option for small businesses. Also, it is easy to install and has a lot of features that are helpful for my business like easy to use chatbots and integrations.

Negative: I don't like that I have to join the conversation to mark it as solved because when I want to close a conversation, I don't want to have to join it in order to remove it from my view. This is just a small flaw but everything else is great.

Summary: I recommend it to anyone who is looking for a simple and convenient tool for communicating with customers!

Positive: We use Tidio on our website where we advise and help to detect skin cancer at an early stage, thanks to our device NOTA mole tracker. So we are saving lives together with Tidio!

Negative: I would say it's a paid subscription, but I understand that you have to pay for a good product.

Summary: 10 out of 10 and I'm still exploring! Anything else is just icing on the cake, a bonus, woooweee, etc...

Positive: Everything I've explored so far. TIDIO is 1,000 times better than I expected for a chatbot. Especially one with unlimited free use with the option of upgrading to more features! But for a basic website, the free version is incredibly more than useful. Your customer will be screaming in glee at its useful features.

Negative: That I can't select or click a check bot to have the chat transcript sent to me on my own. I shouldn't have to ask the person to send it to me. I've talked in a lot of chat apps and almost all of them allow you to send the chat to yourself without asking.

Summary: Was asked to add Live Chat to our site and within 2 hrs. had everything working and the sales team using it.

Positive: User friendly! Easy to setup, install, and learn. Our sales team loves being able to see our visitors and what page they are on. Custom triggered messages are great and setup for franchise locations is amazing.

Negative: Nothing so far. Maybe custom skin colors and design. Shouldn't have to pay per month to have the Tidio logo removed, one time fee?!

Summary: Overall my experience has been great. We have enjoyed using the product over the last 6 months and will continue to use in the future!

Positive: Fast and easy reply from customer support / tech support. The technician, fixed my problem within a few minutes.

Negative: Nothing to change. We're very happy with the product.

Summary: Overall, a great experience. Tidio is a great live chat, and chatbot app, offering small businesses a chance to grow.

Positive: Simple, and intuitive, Tidio is a great solution for startups. The best thing about Tidio is the pricing mode. I like the fact that they offer a free version.

Negative: Lacks integrations. I hope I will see more in the near future.

Summary: Overall it's great.

Positive: Easy to attach on to site and good templates to works from.

Negative: Having to set everything.

Summary: Tidio is amazing for small business but also for big business, are you small growing up to a bigger business? Just start with the free plan and when you are ready just upgrade to another plan.

If you downgrade you're not losing much and they will keep all your date saved.

Use Tidio now, whatever you wanna use. Tidio is the best.

Positive: The support is amazing and really fast and it's easy to setup the bot!

Just, you need this product for your website.

Even if you have the free plan it is just amazing.
They make it just able for small business to use the chat function and give our customers a live support!

Negative: Well there isn't much yet I don't like, I did use Tidio many times and it's just easy in use so I don't have any bad things or stuff.

Summary: Tidio has helped me provide support to my customers, and has helped me save sales in real time. As customers become more sophisticated, I find they are sometimes frustrated by chatbot-only solutions, so getting straight through to a human is a real plus.
The chatbot facility is very good, and can assist with after-hours inquiries if you don't have 2nd shift support staff.

Positive: Easy to implement, with a small code snippet that works well in ecommerce sites.
There is also an excellent WordPress plugin.
The web interface is very good, and there's an excellent mobile app.

Negative: You have to go into a separate tab to see what DAY people hit your pages. It's not obvious from the first screen. This is more a nuisance than anything else.

I did find it helpful to implement an alert in Zapier - and the Zapier trigger works reliably. It would be nice if Tidio could send SMS alerts.

Summary: If you have some time to learn how to set up this product for use on your website, it is a great tool. If not, it can be a challenge.

Positive: Customer support was very helpful, always around to answer questions. The UI on the customer end is very appealing.

Negative: Difficult to set up and could be a bit challenging to get started.

Summary: We are happy with Tidio Chats's performance. We are using this solution to build instant communication with our customers. It provides us power to establish an intuitive live chat for our customer support team.

Positive: You can implement this solution in your website to live chat with customers. You can integrate with the customer support platform. The chatbot can be customized using a simple drag and drop.

Negative: It's not a complete helpdesk solution for mid-size businesses.

Summary: It's a live chat service for website. Overall I use Tidio for my business website. It gives me a great feature to chat and connects with website users. It also comes with a chatbot to make response automated. It helps my marketing business to connect with users.

Positive: It's a very excellent live chat tool for the website. It's very easy and supports every website development. It helps you connect with website users. It also comes with a chatbot that replies to you automatically.

Negative: It's an outstanding tool for a live chat on business websites.