Atera Reviews

Summary: It centralizes remote monitoring, management, ticketing, and automation into a single platform. This reduces the need for multiple separate tools and simplifies workflows.

Positive: Atera is best IT management tool I have used so far. It has all in one RMM, PSA and ticketing in single platform. As a MSP we handle huge number of hosts, this makes great tool to work with and even our client have positive feedback.

Customization and automation is very easy and works efficiently. Even customer support is helpful to any problems.

Negative: Performance metrics of hosts could be more detailed.

Summary: Atera is an all-in-one IT platform with RMM, ticketing, and AI tools. Great for MSPs, but some limitations.

Positive: Atera is an IT management platform with RMM, ticketing, patching, and AI tools for streamlined workflows.

Negative: Limited advanced customization.
Slight learning curve for beginners.
Occasional performance lags.

Summary: Atera has an simple, intuitive and user-friendly interface that makes it simple to use and navigate. It is simple to monitor and manage unlimited remote devices with Atera.

Positive: Atera offers help desk and ticketing feature where issues can be resolved quickly. Atera provides patch management feature that is very important. It is fast to access and control remote devices with Atera.

Negative: Atera delivers excellent performance hence nothing to disregard.

Summary: Overall, Atera is a robust and versatile platform ideal for IT professionals and managed service providers. Its all-in-one solution, user-friendly interface, and scalable nature make it an attractive choice for managing IT services efficiently. The automated billing and customizable features add to its appeal, offering cost-effective solutions without per-device fees. However, there may be a learning curve for new users, and some advanced features might be less developed compared to other platforms. Overall, it’s a solid option for those seeking a comprehensive IT management tool.

Positive: Atera offers several benefits, especially for IT professionals and managed service providers:

1. **All-in-One Platform**: It combines remote monitoring, management, and ticketing in a single tool, making operations smoother and more efficient.

2. **User-Friendly**: The platform is designed to be easy to navigate, which helps reduce the time needed to get up to speed.

3. **Scalable**: Whether you’re a small IT firm or a larger MSP, Atera grows with your business, adapting to your needs.

4. **Automated Billing**: Its built-in billing system automates invoicing and recurring charges, simplifying financial management.

5. **Customizable**: You can tweak various features to fit your specific requirements and workflows.

6. **Cost-Effective**: Atera’s subscription model with no per-device fees can be more budget-friendly, especially for businesses managing many devices.

Negative: Learning curve.

Summary: Overall it was a really good experience and I would definitely recommend this to others because after the on boarding process it does a very good job of itemizing and categorizing helpdesk tickets for my business.

Positive: It was pretty much easy to use and set up. You can set up a ton of automations on here so that when tickets are filed into your helpdesk, it will be organized and distributed in the right category without any issues. You won't have to really lift a finger until after you set everything up. It was a bit confusing at first but once you get a hang of it, you can make everything automatic

Negative: A little bit hard to set up at first but after you figure it out it got a little easier

Summary: You should try Atera. It runs smoothly and gives all the required vital data for your remote IT monitoring. The scanner scheduling ability is outstanding. Highly recommended.

Positive: Atera has performed extremely well for our SNMP and SQL monitoring. The onboarding process was extremely easy and the integrations with Acronis backup were smooth. I liked its user interface, it is modern and intuitive. The remote OS patch management works great.

Negative: Sometimes I face issues like not being able to create new tasks in the automation menu. Charts rendering time is slightly high.

Summary: Atera benefits me by offering remote access and implementation, automating topic writing, and enabling me to resolve multiple computer problems for users.”

Positive: Atera is user-friendly, and the team consistently introduces new features. The per-tech pricing model ensures affordability for startups and scalability as you grow. Additionally, their support is excellent. Atera continues to expand its partnerships and integrations.”

Negative: Nothing to highlight as a dislike since it serves me right!

Summary: Atera has greatly improved the quality-of-life for IT, as well as dramatically increasing the response time for remote sites.

Positive: Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice.

To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding.

The app is great, and even allows me to remote in to devices from my phone or tablet.

When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist.

I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Negative: The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS.

Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

Summary: My overall experience with Atera has been great so far. The reports are fantastic and so is the scheduling.

Positive: I like the helpdesk and support management capabilities of Atera very much. The ease of ticket handling is unmatched.

Negative: I cannot think of any negative thing about my Atera usage

Summary: I would describe my overall usage experience as great and exceptional so far. All the features and the product design is brilliant.

Positive: Remote monitoring is by far the best thing that I have experienced with Atera. Additionally, alerts and device management is pretty good.

Negative: No complaints for me so far with Atera software usage.

Summary: My overall experience with Atera has been exceptional so far. The customer support is also very much responsive.

Positive: I like the different integrations that are provided through Atera. Also, Atera saves a lot of time for us.

Negative: I do not have any significant dislikes about my Atera usage

Summary: My overall experience has been really outstanding so far with Atera. All our requirements are easily fulfilled and I like that.

Positive: The security scan and the network discovery manager is my favorite feature with Atera. Also, the knowledge base documents are very helpful.

Negative: To be honest, I do not have any significant dislikes with Atera.

Summary: The best thing about Atera is the user community that it has. This is a great value for money software.

Positive: The reports generated through Atera are very much detailed and provide a lot of granular level patch information to us which I like.

Negative: The server speed is at times slow, but I do not have any other issues.

Summary: My overall usage experience and my team interaction experience has been very great so far with Atera.

Positive: I like the patch management capabilities that Atera has to offer. The AI and automation is very precise and good and helps us improve our overall efficiency.

Negative: I cannot think of any specific dislike that I might have about Atera.

Summary: My overall experience with Atera has been very good so far. In fact, with the level of automation, we are now able to reduce overall manpower and improve efficiency.

Positive: The customizable dashboards are my favorite feature with Atera. Also, the onboarding was very quick and smooth.

Negative: I do not have any complaints about my Atera software usage.